Terms and Conditions for Hearthwave Cleaners

Welcome to Hearthwave Cleaners. These Terms and Conditions govern your use of our online platform and the services provided by Hearthwave Cleaners, a company registered in the United Kingdom at 2847 Willowbrook Lane, Suite 3A, Bristol, South West England, BS8 1TH. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

• "Company," "we," "us," or "our" refers to Hearthwave Cleaners.
• "Client," "you," or "your" refers to the person, company, or organisation using our services.
• "Services" refers to the domestic cleaning, deep cleaning, end-of-tenancy cleaning, eco-friendly cleaning solutions, carpet and upholstery cleaning, window washing, garden tidying, and small home repairs provided by Hearthwave Cleaners.
• "Website" refers to our online platform.

2. Service Provision

• Hearthwave Cleaners will provide the services to the best of its ability, using reasonable care and skill.
• All services are subject to an initial assessment or discussion to ensure clarity on requirements and scope of work.
• We reserve the right to refuse service if the environment is deemed unsafe or unsuitable for our personnel.
• Eco-friendly cleaning solutions will be used where requested and feasible, subject to the nature of the cleaning task.

3. Booking and Cancellations

• Bookings can be made via phone or email as provided on our website.
• A minimum of 24 hours' notice is required for any cancellation or rescheduling of a booked service. Failure to provide this notice may result in a cancellation fee equivalent to 50% of the booked service charge.
• For services requiring specific equipment or significant travel, a deposit may be required at the time of booking.

4. Pricing and Payments

• Prices for our services are provided upon request, tailored to the specific needs and scope of each job.
• All payments are due upon completion of the service, unless otherwise agreed in writing.
• We accept various payment methods, which will be communicated at the time of booking.
• Late payments may incur additional charges, as per UK regulations.

5. Client Responsibilities

• The client agrees to provide a safe working environment and necessary access to the property for the duration of the service.
• The client must clearly communicate any specific instructions, allergies, or areas requiring special attention before the service commences.
• For certain services, such as window washing or garden tidying, the client is responsible for ensuring the availability of water and electricity.

6. Liability and Insurance

• Hearthwave Cleaners carries public liability insurance for accidental damage to your property caused by our negligence during service provision.
• Any claims for damages must be reported within 24 hours of the service completion to allow for investigation.
• We are not liable for pre-existing damage, wear and tear, or damage caused by faulty household appliances or incorrect instructions provided by the client.

7. Confidentiality

Hearthwave Cleaners respects the privacy of its clients. All client information and details of services provided will be kept strictly confidential and will not be disclosed to third parties, except as required by law.

8. Intellectual Property

The content, organisation, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to our website are protected under applicable copyrights, trademarks, and other proprietary rights. The copying, redistribution, use, or publication by you of any such matters or any part of our website is strictly prohibited.

9. Amendments to Terms

Hearthwave Cleaners reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on this page and will become effective immediately. Your continued use of our services after any such amendments constitutes your acceptance of the new Terms and Conditions.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Address: 2847 Willowbrook Lane, Suite 3A, Bristol, South West England, BS8 1TH, United Kingdom
• Phone: 0117 942 3856
• Email: contact@hearthwavecleaners.co.uk