Privacy Policy for Hearthwave Cleaners
Hearthwave Cleaners, located at 2847 Willowbrook Lane, Suite 3A, Bristol, South West England, BS8 1TH, United Kingdom, is committed to protecting the privacy of individuals using our site and services. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our online platform and during the provision of our house cleaning and property maintenance services. We adhere to the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, address, email address, phone number, and payment information (e.g., credit card details). We collect this when you book a service, request a quote, or contact us directly.
- Service-Related Information: Details about the services you request, your property specifications (e.g., number of rooms, specific cleaning needs), preferred service times, and any special instructions you provide.
- Website Usage Data: Information about how you interact with our site, such as IP addresses, browser type, pages viewed, time spent on pages, and referring URLs. This is collected through cookies and similar technologies.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and messages sent through our online forms.
2. How We Use Your Information
We use the collected information for various purposes:
- To provide and manage our services, including scheduling, performing, and billing for domestic cleaning, deep cleaning, end-of-tenancy cleaning, eco-friendly cleaning, carpet and upholstery cleaning, window washing, garden tidying, and small home repairs.
- To communicate with you regarding your service requests, appointments, and general inquiries.
- To process payments for services rendered.
- To improve our services, understand user preferences, and enhance your experience on our site.
- To comply with legal obligations and resolve disputes.
- For internal record keeping and administrative purposes.
3. Legal Basis for Processing (GDPR)
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the information we collect and the specific context in which we collect it:
- Performance of a contract: For example, when we process your details to schedule and complete a cleaning service you have requested.
- Compliance with a legal obligation: Such as maintaining financial records for tax purposes.
- Legitimate interests: For example, to improve our site, prevent fraud, or conduct analytics, provided these do not override your rights and freedoms.
- Consent: In specific cases where we require your explicit consent, such as for marketing communications. You have the right to withdraw consent at any time.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you (e.g., payment processors, scheduling software, IT support). These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include using secure servers, encrypting data during transmission, and restricting access to personal information to authorised personnel only.
6. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights concerning your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies
Our site uses cookies to enhance your experience. Cookies are small files placed on your device's hard drive that enable our site to recognise your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features of our service may not function properly.
8. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our site. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any changes.
10. Contacting Us
If you have any questions regarding this Privacy Policy or your personal data, you may contact us using the information below:
Hearthwave Cleaners
2847 Willowbrook Lane, Suite 3A
Bristol, South West England, BS8 1TH
United Kingdom
Phone: 0117 942 3856